POSITION SUMMARY
Corterra Solutions is looking for an individual with great interpersonal skills and passion for IT services. The
Helpdesk Support I is a great launching point to begin your IT career. Get in at the ground level of IT and learn
the essential skills to build a solid understanding of technical support for users and systems. You will engage
with clients on their IT issues and provide solutions that will not only solve their problem but enhance their
experience. This role can quickly expand into Level II support and System Administrator job duties based on
demonstration of knowledge on concepts and delivering positive results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides IT Support relating to technical issues involving Microsoft’s core business applications,
operating systems, and cloud services
• Create, change, and delete Microsoft Active Directory and Azure Active Directory user accounts and
groups
• Manage Exchange mailboxes and distribution lists
• Setup PCs for users including OS imaging, application deployment, and security configuration
• Support and manage asset inventory and keep accurate records of hardware
• Provides technical support at the network level: WAN, LAN, and Wi-Fi connectivity
• Manage various customer specific software including installations, upgrades, and licensing
• Communicates with customers as required: keeping them informed of incident progress, notifying them
of impending changes or agreed outages
• Display an ability to patiently walk a user through the steps needed to address the issue
• Updating documentation for software, hardware, and configurations
• Document support processes and knowledge base articles for recurring issues as needed, and
escalates identified recurring issues to next level support engineers
• Follow and support cybersecurity best practices
• Ability to work in a team and communicate effectively – maintains a positive and friendly attitude
towards all team members
• Handles difficult situations calmly and with confidence
• Displays empathy for our technology users and their day-to-day challenges
• Maintains good organization and follows each user service issue through to completion
• Proactively makes suggestions for solutions to our most recurring user requests and technology service
issues
• Improves customer service, perception, and satisfaction
• Other duties as assigned
EDUCATION AND EXPERIENCE
High school diploma and 2+ years’ experience in a related discipline, or equivalent combination of education
and experience
MUST HAVE SKILLS
• Strong interpersonal communication skills including telephony skills, active listening, and customer care
• Ability to build rapport with clients and communicate clearly
• Able to work in a team-oriented environment and communicate effectively
• Strong troubleshooting and problem-solving skills
• Ability to multi-task and adapt to changes quickly while managing competing priorities
• Typing skills to ensure quick and accurate entry of service request details
• Excellent organizational skills with attention to detail
• Self-motivated with the ability to work in a fast-paced environment
• Must be able to work independently to complete assignments in a timely manner
• Passion for technology and learning
• Strong verbal and written communication skills – good technical writing skills a plus
• Must maintain confidentiality of information
• Current active drivers’ license with active auto insurance
• Able to lift computer equipment, approx. 40lbs.
• Willingness to work flexible hours with occasional evening and weekend hours
• Must be a self-motivated individual with a willingness to work well with others on a regular basis
CONTACT
Interested candidates please email resume to careers@corterrasolutions.com
Corterra Solutions is an Equal Opportunity Employer.
APPLICANTS MUST BE AUTHORIZED TO WORK IN THE U.S. WE ARE UNABLE TO OFFER SPONSORSHIP AT THIS TIME.